Frequently asked questions

Welcome to the frequently asked questions section for small format users. Browse through the list of questions and find the answer you always wanted to know.

Where can I get inspiration to create new products?

Find out where you can get some amazing ideas.

How to install kickstands in wooden photopanels?

Learn in 4 easy steps how to insert kickstands in a wooden photo panel.

Does my ChromaLuxe metal print need to be framed?

ChromaLuxe prints are very scratch resistant & waterproof, so they don't need to be protected under glass.

Do you offer printing services for me?

ChromaLuxe and Unisub are our product brands. If you want to let print ...

What paper do I need to use to achieve optimum output?

The paper used for sublimation printing is very important...

How can I tell if a sheet is Gloss or Matte?

Identify a product from the foil color...

Why does the output on paper look so faded?

Part of the magic of sublimation. Find out why...

Are your products suitable for outdoor use?

Yes you can, but only with our new substrate, called ChromaLuxe EXT

Can I print now and sublimate next week?

As a rule, this is not recommended. But it is possible. More...

How long must paper prints dry before sublimation?

The prints must be dry before sublimation. How long...

Can I sublimate the back of a panel?

The aluminum panels are not designed for back printing but...

Can I convert an old printer for sublimation?

No. This is not recommended. Why...

What is the difference between pigment inks and dye-sublimation inks?

Two different processes...

Time and temperatures list for large format products

Download our PDF files for your heat press with our recommended settings.

How do I remove dust and fingerprints from my panels?

Clean them with any product. Read more here...

What are the correct settings for sublimating your products?

Let's have a look...

Do you have a Test file that I can use to check output?

There is a test file. More...

What file settings do I need to use for preparing my digital images?

Find out the best way to save your files.

Should I leave my printer powered on when not in use?

Yes, but find out why...

Why is the correct ink so important for my output?

To have optimum output, you need to use the correct ink.

What are your environmental credentials?

Full info here...

Where can I find MSDS Safety Data Sheets?

Right here...

How do I clean my ChromaLuxe and Unisub prints ?

Fingerprints or dust? Here is the best way to clean them ...

How would you suggest inspecting my product?

Here's how...

What can I do to prevent chipping on the edges?

Let's find out how...

How do I make sure my print covers the entire surface of the product?

Add a 'bleed'. Find out how...

Do I need to laminate or varnish my panel after production?

Find out how fast you can produce ChromaLuxe metal panels

Why do I see white dots on my print?

This is a very well know issue ... but easy to solve.

Why do I have colored dots on my print?

How to avoid black dots on your ChromaLuxe panels ...

Why do I have duplicate images or text?

That is what we call "ghosting". Find the solution here ...

Why does my print look wavy?

Usually, trapped moisture causes wavy prints. More...

Do you also sell sublimation products for textile ?

No, we don't. This support portal only has information for sublimation on rigid materials.

What is the difference between textile and hard substrate sublimation?

Same technique, but...