Frequently asked questions
Welcome to the frequently asked questions section for small format users. Browse through the list of questions and find the answer you always wanted to know.
Does my ChromaLuxe metal print need to be framed?
ChromaLuxe prints are very scratch resistant & waterproof, so they don't need to be protected under glass.
Do you offer printing services for me?
ChromaLuxe and Unisub are our product brands. If you want to let print ...
What paper do I need to use to achieve optimum output?
The paper used for sublimation printing is very important...
Are your products suitable for outdoor use?
Yes you can, but only with our new substrate, called ChromaLuxe EXT
Can I print now and sublimate next week?
As a rule, this is not recommended. But it is possible. More...
How long must paper prints dry before sublimation?
The prints must be dry before sublimation. How long...
Time and temperatures list for large format products
Download our PDF files for your heat press with our recommended settings.
How do I remove dust and fingerprints from my panels?
Clean them with any product. Read more here...
What file settings do I need to use for preparing my digital images?
Find out the best way to save your files.
Why is the correct ink so important for my output?
To have optimum output, you need to use the correct ink.
How do I clean my ChromaLuxe and Unisub prints ?
Fingerprints or dust? Here is the best way to clean them ...
How do I make sure my print covers the entire surface of the product?
Add a 'bleed'. Find out how...
Do I need to laminate or varnish my panel after production?
Find out how fast you can produce ChromaLuxe metal panels
Do you also sell sublimation products for textile ?
No, we don't. This support portal only has information for sublimation on rigid materials.